MVP definition, design system, prototyping and supporting development.
The Challenge
- Existing product sold and managed entirely manually leading to inconsistent prices.
- Fragmented customer experience.
- Part of the service was dependant on a third party application
- Complex product structure in nature.
Approach
- Discovery and internal contextual enquiry
- Identified lifecycle and service process
- Facilitated workshop to define MVP using UX artefacts
- Mid-fidelity wireframes to define the UX in collaboration with service engineers.
- Hi-Fidelity wireframes delivery to support implementation
Discovery
![](https://rebecamiranda.net/wp-content/uploads/2022/05/Overview-2021-Q1-_blurred-1024x576.png)
![](https://rebecamiranda.net/wp-content/uploads/2021/10/01-Discovery-Presentation-8-Ordering-Flow@2x.png)
![](https://rebecamiranda.net/wp-content/uploads/2021/10/01-Discovery-Presentation-9-Page-Mapping@2x.png)
Design
![](https://rebecamiranda.net/wp-content/uploads/2021/10/00-overview-Frame@2x.png)
![](http://rebecamiranda.net/wp-content/uploads/2021/10/TO-01-Dashboard-SIM-List-1024x684.png)
![](http://rebecamiranda.net/wp-content/uploads/2021/10/SO-01-SIM-order-Choose-type-1024x684.png)
![](http://rebecamiranda.net/wp-content/uploads/2021/10/SO-03-SIM-order-Build-package-1-996x1024.png)
![](http://rebecamiranda.net/wp-content/uploads/2021/10/SO-06-Confirmation-page-1024x1024.png)
![](https://rebecamiranda.net/wp-content/uploads/2022/01/SIM-List-Bulk-action-menu-1024x802.png)
![](https://rebecamiranda.net/wp-content/uploads/2022/01/SM01-Manage-dashboard-1-945x1024.png)
Results
Simplification of online platform achieving actual use by customers.
Standardisation of price model and automation of ordering process
Release of product team resource
![](http://rebecamiranda.net/wp-content/uploads/2021/10/Responsive.png)
Learnings
If the MVP is really small makes it much easier for the project to get traction. Creating the smallest MVP possible allowed the product team to get buy-in for the development of the solution.